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1. Non Voice Process
Data Entry/ document Services:
Industries which can benefit from Document Conversion
Educational Publishing |
Publishers of elementary, high school, and college textbooks as well as digital content services for web, wireless, and eBook versions of textbooks. |
Professional Publishing |
Publishers of scientific, technical, medical books, and journals. |
Information Publishing |
Libraries, universities, and information aggregators. |
Financial Publishing |
Investment management groups and financial printers. |
Advantages of Document (data) conversion with VM Links:
- Fast and easy access to information.
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- Searchable content for retrieval of documents of any format in record time.
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- Consolidation of electronic documents.
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- Reduction of storage space, greater productivity with increased profits.
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- Secured data with multi-user accessibility.
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- A virus-free environment for safe file sharing.
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- Elimination of costly storage.
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Structurally our Data Entry Services are based on volume divided into:
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- Product registration cards
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- Activity based / Research based/ Format free Data Entry
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- Survey forms/Questionnaires
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- Customer Lists, Warranty Registrations
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- Dictionaries, Manuals, Encyclopedia
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- Market Research Tabulations
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- Business and Telephone Directories
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- Medical & Insurance claims
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Volume Data Entry (Handwritten / Printed)
- Open-Ended Research Coding
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- Data Extraction, Tabulation and Analysis
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- Bulk Bill/Order Processing
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- Online Data Entry and Remote Verification
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- Internet Research, Email Mining and Customized List Making
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- Material Safety Data Sheets (MSDS) forms
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- Medical/Insurance Claims — compliant with HIPAA (HCFA, UB 92, ADA–94)
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- Catalog Conversion and Digitization
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When it comes to data format, we are flexible. Some of the typical formats in which we
can deliver the data are:
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- Acrobat Portable Document Format (*.pdf)
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- Or any other type you need
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Our Data entry processes are quality driven via the following procedures
(99.95% accuracy guaranteed):
- Single Key
- Key & Verification
- Double Keying & Double Verification / comparison
- Triple Keying & Triple Compare
Document Services
- Screening, Imaging, Digitization
- OCR, Archiving
- HTML/SGML/XML/PDF conversion
- Records Management & Storage
- Rule Based Formatting
- Intelligence Based Formatting
- HTML can be easily converted to XML
- Content Tagging & QA (tagging, indexing, labeling, searching, and publishing of electronic
content for use across multiple
digital-mediums, including eBooks, PDFs, digital journals, and websites, or archived for later use.)
- E-Books
Digital Image Processing
We process digital images or photo editing which include :
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- Sharpening and softening images
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- Selecting and merging of images
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- Unwanted Elements Removal
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- Contrast change and brightening
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- Perspective correction and distortion
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- Background Removal or Clipping path developing
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Transcription Services
- Internet Transcription Services
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- Focus Groups Transcription
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- Digital Transcription Services
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- Medical Conference Transcription
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- Teleconference Transcription
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2. Voice Process
Domestic Inbound Services
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- Insurance claims processing services
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- Product recall management services
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- Up-selling & cross-selling services
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- Registration of event and trade show participants and prospects services
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- Claims processing services
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- Warranty registration services
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- Product information request services
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- Online customer support services
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- Directory inquiry services
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- Payment collection services
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- Charge back handling services
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- Real-time inventory status services
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- Ticketing sales subscription services
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- Scheduling sales demos services
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- Rebate processing services
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- Event scheduling services
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Domestic Outbound Services
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- Database selling services
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- Market intelligence services
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- Appointment setting services
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- Direct mail follow-up services
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International Inbound Services
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- Up-selling and Cross-selling
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- Application / Claims processing
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- Technical Support/ Help desk
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- Troubleshooting for products and services
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- Sales and Order Fulfillment
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- Product information requests
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- ATM / POS locator service, etc.
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3. LPO (Legal Process Outsourcing)
Corporate Legal Services:
- Commercial document/agreement drafting, review and renewal
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- Document abstraction services
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- Maintenance of contract database
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Legal Animation & other value added services:
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- Business research analysis
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- Business intelligence services
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4. BPO Consualtancy -end 2 end services
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We create a versatile, dynamic mix of services that will address your needs and will also be
flexible enough to upgrade or modify over time.
End-to-end Solutions – We provide solutions and services across all elements that go into customer interaction
Infrastructure – Set up
Manpower – Hiring, Training and Managing
Technology – Leveraging technology to work for you
Mobile and web based solutions
Database Management & Analytics – Processing & Mining Expertise
Customised Consumer Interaction Plans – Depending upon your organisation's needs and costs; we will create a plan that will bring you high efficiency. We provide the flexibility to include as many touch point media as the company requires – email, mobile, internet.
Range of Options – Customer touchpoints vary across businesses like telecom, financial services or retail. At VM Links, we understand all facets of consumer interaction across these businesses and this makes us a one-stop solution provider for your consumer-interaction needs.
Integrated/Unified Plan – The ability to unify the multitude of consumer touchpoint processes and media leads to a program that is integrated and intelligent. This enables creation of a high-quality database, which in turn is a strategic asset for any business. |
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